Enlisted Pest Control LLC

Privacy Policy

Name: Enlisted Pest Control LLC
Address: Northwest Arkansas, AR, US
Telephone: (479) 879-1306

This Privacy Policy explains how Enlisted Pest Control LLC ("Enlisted Pest Control," "we," "us," or "our") collects, uses, and protects your information when you interact with our website, services, and communications in Northwest Arkansas and the Arkansas River Valley.

Effective date: March 31, 2026

1. Introduction

Enlisted Pest Control LLC respects your privacy and is committed to protecting the personal information you share with us. We believe in structured, transparent practices that clearly explain how and why we collect and use your information. This Privacy Policy applies to information we collect through our website, phone calls, text messages, emails, and any other interactions with our services in Northwest Arkansas and the Arkansas River Valley.

By using our website, requesting a quote, scheduling service, or communicating with us, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our website or provide us with your personal information.

2. Information We Collect

We collect information that you provide directly to us as well as limited information that is collected automatically when you use our website. The types of information we may collect include:

Contact information such as your name, phone number, and email address.
Service address, billing address (if different), and property details needed to inspect and treat your location.
Details you provide through website forms, quote requests, service requests, phone calls, voicemails, text messages, social media messages, or email communications.
Your communication preferences, including how you prefer we contact you (phone, SMS, or email) and your opt-in or opt-out choices.
Website usage information, such as IP address, browser type, device type, pages visited, time spent on pages, and the date and time of visits.

We collect this information when you submit it voluntarily (for example, by filling out a form or calling us) and through standard website analytics tools that help us understand how visitors use our site.

3. How We Use Information

We use the information we collect for legitimate business purposes related to providing safe, effective pest control services and maintaining clear communication with you. This includes:

Providing pest inspections, treatments, maintenance plans, and related services at your property.
Responding to your inquiries, quote requests, and service requests submitted through our website, by phone, or by email.
Scheduling and confirming appointments, sending reminders, and providing updates about technician arrival times or changes to your service.
Sending follow-up communications after service to confirm satisfaction, answer questions, or recommend future treatment schedules.
Improving our website, service offerings, and customer experience through analytics, troubleshooting, and performance monitoring.

We may also use aggregated or de-identified information (which does not personally identify you) for reporting, safety, and service improvement purposes.

4. SMS Communication Disclosure (TCPA / A2P Compliance)

We may use text messaging (SMS) to communicate with you about your pest control services in compliance with the Telephone Consumer Protection Act (TCPA) and applicable A2P messaging rules. By submitting a form on our website or otherwise providing your mobile phone number and opting in, you agree to receive text messages from Enlisted Pest Control related to:

Service scheduling, confirmations, and reminders.
Technician arrival updates or changes to your appointment.
Service follow-ups and important information about your treatment.
Updates or alerts related to your account or ongoing service plan.

Message frequency will vary based on your level of engagement and service activity (for example, more messages when scheduling or completing service). Message and data rates may apply, depending on your mobile carrier and plan. Your consent to receive SMS messages is not a condition of purchase, and you may still receive services from us even if you choose not to opt in to SMS.

You can opt out of SMS communications at any time by replying STOP to any message we send. To receive help regarding our messaging program, you may reply HELP or contact us directly at [email protected].

5. Email Communication (CAN-SPAM Compliance)

We may send you emails in connection with your service requests and our ongoing relationship, in compliance with the CAN-SPAM Act and other applicable laws. These emails may include:

Confirmations of quote requests or service requests you submit.
Appointment scheduling, rescheduling, confirmations, and reminders.
Service summaries or follow-up information after treatment.
Important updates about your account, service plan, or changes to this Privacy Policy or our terms.

We do not send misleading or deceptive subject lines or content. Each commercial or marketing message we send will include a clear way to unsubscribe. You can opt out of non-essential email communications at any time by clicking the unsubscribe link provided in our emails or by contacting us directly.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to provide a stable, user-friendly experience and to understand how visitors use our site. Cookies are small data files stored on your device when you visit a website.

We may use cookies to:

Remember your preferences and settings.
Help forms and pages load and function properly.
Understand which pages are most useful to visitors.
Improve website performance, layout, and content over time.

You can control or disable cookies through your browser settings. If you choose to disable cookies, some features of our website may not function as intended, but you will still be able to contact us and request services.

7. Third-Party Services

We rely on trusted third-party service providers to help operate our business and deliver reliable pest control services. These providers may have access to limited personal information, but only as necessary to perform their specific functions on our behalf. Examples include:

Website hosting and infrastructure providers that keep our website online and secure.
Customer relationship management (CRM) systems used to store service history, contact information, and scheduling details.
Email and SMS communication platforms used to send confirmations, reminders, and service-related updates.
Analytics tools that help us understand how visitors interact with our website and improve its performance.

These third parties are expected to protect your information and use it only for the limited purpose of providing services to us. We do not sell or rent your personal information to third parties for their own marketing purposes.

8. Data Sharing

We share your information only when it is necessary, appropriate, or legally required. This may include sharing information:

With technicians and internal team members who need the information to provide services at your property.
With third-party providers described in Section 7 who help us operate our business and communications.
When required by law, regulation, legal process, or governmental request.
To protect the rights, property, or safety of Enlisted Pest Control, our customers, or others, consistent with applicable laws.

We do not sell personal data. We do not share your personal information with third parties so that they can market their own products or services directly to you.

9. Data Security

We take reasonable administrative, technical, and physical measures to help protect the personal information we collect from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. These safeguards are designed to match the nature of the information we handle and the risks of processing it.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. You are encouraged to use caution when sending sensitive information and to contact us if you believe your information has been compromised in connection with our services.

10. Your Rights and Choices

We aim to maintain accurate, up-to-date information and to respect your preferences. Depending on your situation and applicable laws, you may have the ability to:

Request access to the personal information we have about you.
Request that we update or correct inaccurate information.
Request deletion of certain personal information, subject to legal and operational requirements.
Change your communication preferences or opt out of certain types of messages.

You can opt out of specific communication channels at any time:

SMS: Reply STOP to any text message we send.
Email: Use the unsubscribe link provided in our emails or email us directly.

To exercise your rights or update your preferences, please contact us at [email protected]. We may need to verify your identity before fulfilling certain requests for your protection.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make material changes, we will update the "Effective date" at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your information.